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Learning & Development SIG: The Cycle of Metrics and the Learning Experience

  • 03 Feb 2017
  • 11:45 AM - 12:45 PM
  • Girl Scouts of Northeast Texas, 6001 Summerside Drive, Dallas, TX 75252
  • 39


  • Free for Members and Non-Members.

Registration is closed

Dallas ATD Learning & Development Special Interest Group

SIG Hosts: Julie Mitchell & Ana Nemer

Location Hosts: Donna Tharp, Director of Volunteer Learning

The Cycle of Metrics and the Learning Experience

Friday, Feb 3, 2017

Facilitator: Donna Tharp

When you truly understand that people come back to places where they feel warmly welcomed, receive something of value they can’t get anywhere else, and they have fun - - - it becomes possible to design more enjoyable learner centered experiences.  Not only that, carefully constructed post training evaluations will help you isolate and dig down to weak spots, so that you can make adjustments for the next time.

By the end of this session you should be able to…

  • Identify 3 key areas of impact on learner satisfaction and offer some action step suggestions for each of them
  • Analyze your post training evaluation questions to make sure that you are getting data that’s really useful
  • Use Net Promotor Scoring (NPS) to segment feedback from your dissatisfied and passive learners so that you can take steps to neutralize negative word of mouth and increase positive participant experiences on the next go around
About the facilitator:

Donna has frequently been described by those who have worked with her as being a right brained big picture thinker, creative, passionate, and yet, still detail focused and analytical. She prefers to think of herself as the color TEAL, a combination of navy blue and green, blue for the high standards and customer experience focus of Hilton Hotels. A former Training Instructor and curriculum designer for Hilton’s customer loyalty marketing program, Hilton HHonors, Donna developed a passion for moving people from satisfied to delighted.

As a Girl Scout alumnae, and now Director of Volunteer Learning for Girl Scouts of Northeast Texas, Donna blends the blue with the green that is in her blood to manage and lead a team of 120 equally passionate volunteer mentors and facilitators. Donna has served on national learning cohorts, presented her ‘Letting Girls Lead’ curriculum at GSUSA’s National Convention, and been awarded the Thanks Badge, the highest award possible for an individual whose ongoing commitment, leadership, and service has had an exceptional, measurable impact on meeting the mission-delivery goals and priorities of the entire council or the entire Girl Scout Movement.  More recently, the social media group within her volunteer empowerment team received 2nd place in the AXIS Award category of Knowledge Management for their GSNETX Learning Channel micro-learning initiative on Facebook.


"Donna's incredible ability to marry metrics with the learning experience is unparalleled. You will leave inspired and equipped to make a measurable impact on your audience."  -Rance Greene


6001 Summerside Drive

Dallas, Texas 75252

Location host: Donna Tharp, Adult Education Manager

*Feel free to arrive at 11:30am to network and get settled prior to the meeting start.

All members of ATD Dallas are welcome to attend any SIG any time. All non-members please feel free to join us for up to 2 sessions at a SIG. After 2 sessions, to provide ongoing chapter support to the SIG, you will be expected to join ATD Dallas by paying the annual dues of $115. 

Questions? Contact 972.233.9107 ext. 224 or email info@tddallas.org.

Why do you want to attend the January Lunch & Learn SIG meeting?


Because…  You will learn principles that work from the best-selling book, Five Dysfunctions of a Team.

Because… A cohesive team will:

  • ·         Make better, faster decisions as people are aligned and on-board
  • ·         Leverage the skills, talents and opinions of all team members
  • ·         Ensure conflict becomes productive and healthy versus draining and damaging
  • ·         Focus on the results versus self-interest and politics
  • ·         Create a competitive advantage and sets your organization apart
  • ·         Eventually become “A Best Place to Work”


Join us for this interactive, engaging SIG where we will explore the behaviors that create a high performing team, give you practices to bring to your own organization and insight as to why this concept has been embraced and widely accepted around the world. 


About the speaker:

Mary Anne (Wihbey) Davis, founder of Peak Performance Solutions, has been an active member of ATD for many years. She has served on the board and has clients in every industry. Mary Anne and her husband, Roy Davis, are on the front line of bringing relevant programs, tools and products to their clients around the U.S., Mexico and Canada. They are proud to say four Texas clients have been voted best place to work!


14070 Proton Rd. - Suite 100
Dallas, TX 75244

Email: info@tddallas.org

Phone: 972-233-9107 ex. 224

Fax: 972-490-4219

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