Consultants and designers of training and communications have the privilege of helping others learn and change their behaviors, which begs the question: Why are we asking people to change their behaviors? To achieve an outcome, yes; but what is that outcome? New knowledge, new skills, better motivation. That’s all part of it, but frequently, training is built without a full knowledge of what the measurable business outcome should be; therefore, the ideal solution is never realized. Why is this? Perhaps it's because we expect the stakeholder to be able to identify the business outcome without our assistance. Or it could be that we, or the stakeholder, get caught up in identifying a solution right away instead of asking some key questions that will unearth the root problem, and, therefore, the ideal solution.
The key to better analysis is not complex. Find out when you attend The Ideal Solution.
Prepare for a highly interactive session, after which, you will be able to:
- Ask the right questions of clients/stakeholders to unearth root problems
- Use your KSA filter to categorize problems
- Construct measurable business outcomes
- Align the ideal solution with the desired outcome
About our facilitator:
Rance Greene is a designer of training and communications for HealthCare Service Corporation. Recently, he formed Rance Design, which provides design education and customized training stories. His signature story-telling techniques have won awards from The eLearning Guild, ATD Dallas, Health Ethics Trust and even a Telly Award. Rance was named a 2016 Emerging Training Leader by Training Magazine. His sessions combine interactivity with inspiration and brass tacks practicality. If you are an enthusiast of stories in training and communications, this session is also for you: the best stories are birthed from the best analysis.
6001 Summerside Drive
Dallas, Texas 75252
Location host: Donna Tharp, Adult Education Manager