JobNet Postings


This is a listing of the Job Descriptions submitted to JobNet. 


<< First  < Prev   1   2   Next >  Last >> 
  • 22 Apr 2019 3:45 PM | Anonymous

    Company: National Life Group


    Website: www.nationallife.com


    Position Description:


    Learning & Development Advisor – Knowledge Management Technical Writer


    Summary:

    Responsible for the creation, maintenance and oversight of high-quality knowledge base content for technical and non-technical audiences. You will work closely with our Subject Matter Experts (SMEs) to create knowledge articles for our operation’s knowledge repository.


    Key Responsibilities:

    • Independently research, write, and publish standard operating procedures, including policies, procedures, process maps, and other supporting documents that are used by a wide audience with varying skill levels.
    • Curate and maintain the online knowledge repository.
    • Assess organizational documentation gaps by conducting analysis to identify gaps between existing documentation and user’s needs and develop content in response to assessment.
    • Collaborate with company “subject matter experts” to ensure content integrity, accuracy, consistency and mirroring with training programs, both internal and external.
    • Assist in creating documentation to support training initiatives, including procedures and reference and user guides.
    • Conduct ongoing content reviews to ensure knowledge base and support tools are accurate, effective and meet users’ needs.
    • Proactively manage prioritized project plan, schedule, deliverable tracking, and status.
    • Interview subject matter experts to translate basic to complex policy, procedure and system documents, which may include talking points/scripting to be used both on the job and in training.
    • Identify opportunities and recommend improvements to internal processes and procedures.
    • Establish and maintain documentation standards, processes, templates, and publication architecture.
    • Establish metrics and reporting to communicate value of knowledge solution and resulting usage to leadership team.
    • Maintain partnerships with stakeholders to ensure the delivery of comprehensive, accurate and effective documentation that meets the business units’ needs.
    • Assists with Line of Business communication needs.
    • Stay current on knowledge management trends, methodologies, and measurement processes to ensure effectiveness.
    • Practice excellent interpersonal skills to be able to relate to different levels of the organization and work effectively with vendors, act as a liaison between the business and IT.

    Job Requirements:

    • Bachelor’s degree required, or 5 years of specific job-related experience may be substituted
    • 5+ years’ experience within Financial Services Industry – preferably Annuity or Life Insurance
    • Minimum of three years of experience as a technical writer/curriculum developer
    • Proven experience with one or more Standard Business Writing Methodologies (i.e., Information Mapping)
    • Demonstrated writing, editing and document production skills (has intermediate business writing methodology skills, preferably information mapping)
    • Ability to communicate complex technical concepts and ideas, both verbally and in written form clearly and accurately
    • Expertise in MS Office Suite, SharePoint, Visio, and Information Mapping
    • Strong interpersonal skills and sensitivity to deal effectively with individuals from different cultures, along with professional maturity and confidence in communicating results with peers and various levels of management
    • Must possess the analytical skills to create meaningful and effective documentation
    • Aptitude to learn new processes quickly and the ability to present content in a simplified manner
    • Must possess excellent technical product operational, systems, and application knowledge
    • Possess organizational skills to multi-task, meet deadlines and be able to work independently
    • Possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the user experience
    • Prioritize about the customer experience, never settle for good enough, and continually inspire others to advocate on behalf of the customer
    • Perform other duties as assigned
    • Must be able to pass a background check

    Samples of work will be required


    National Life Group® is a trade name of National Life Insurance Company, Montpelier, Vermont and its affiliates.


    Resumes may be sent directly to mgras@nationallife.com


  • 22 Apr 2019 3:39 PM | Anonymous

    Company: National Life Group


    Website: www.nationallife.com


    Position Description:


    Responsible for the development, execution, and oversight of a full suite of training programs for new and current employees.


    Key Responsibilities:

    • Independently designs, develops, and delivers learning programs using appropriate technology.
    • Assesses organizational knowledge gaps and develops learning programs in response to assessment.
    • Provides employee performance feedback to managers regarding employee progress in learning programs.
    • Develops evaluation tools to assess success of developed learning programs; conducts evaluations of learning programs; makes revisions to learning programs based on evaluation feedback.
    • Manages all daily activities and schedules for new hires throughout the training program.
    • Creates videos and presentations via various methods including gamification.
    • Maintains a library of learning programs.
    • Collaborates with company “subject matter experts” to ensure training material content integrity, accuracy, consistency and mirroring with other training programs, both internal and external.
    • Works with coordinators to coordinate training meetings and events.
    • Stays current on learning trends, methodologies, and measurement processes to ensure learning program effectiveness.
    • May lead a team of Training Specialists.
    • Tracks and reports on training metrics, including trainer schedules and hours.
    • Provides cross training for peers and other instructors for in-house training programs and provides feedback on the effectiveness of the instructor.
    • Possesses excellent presentation and classroom management skills and applies adult learning principles to maintain participant’s interest and achieve learning objectives.
    • Exhibits excellent interpersonal skills to be able to relate to different levels of the organization and work effectively with vendors, act as a liaison between the business and IT.

    Job Requirements:

    • Bachelor’s degree required or 5 years of specific job related experience may be substituted
    • 5+ years’ experience within Financial Services Industry – preferably Annuity or Life Insurance
    • Certification in Training through Associations for Talent Development (ATD) or equivalent provider
    • Experience in technical and user acceptance testing, along with internal business metrics and audit reporting
    • Advanced knowledge of MS Office products, primarily PowerPoint and MS Excel
    • Strong interpersonal skills and sensitivity to deal effectively with individuals from different cultures, along with professional maturity and confidence in communicating results with peers and various levels of management
    • Must possess the analytical skills to utilize instructional design techniques to create meaningful and effective training programs
    • Aptitude to learn new processes quickly and the ability to present content in a simplified manner
    • Must possess excellent technical product operational, systems, and application knowledge
    • Demonstrates excellent written and oral communication to write and deliver training programs, and develop action plans
    • Possesses organizational skills to multi-task, meeting deadlines and be able to work independently
    • Firm understanding of adult learning concepts
    • Performs other duties as assigned
    • Must be able to pass a background check

    National Life Group® is a trade name of National Life Insurance Company, Montpelier, Vermont and its affiliates.


    Resumes should be sent to mgras@nationallife.com



<< First  < Prev   1   2   Next >  Last >> 

CONTACT US

14070 Proton Rd. - Suite 100
Dallas, TX 75244

Email: info@tddallas.org

Phone: 972-233-9107 ex. 224

Fax: 972-490-4219

If you are experiencing display issues with this page, please upgrade your browser to the most current available version.

CONNECT WITH US

  •  
  •                      

Powered by Wild Apricot Membership Software