STEP Up: How the MetroPCS Sales Training Evolution Program Has Worked
At our July meeting MetroPCS will share its design of a blended learning program for Retail Associates that has driven sales and customer service capabilities in its stores. MetroPCS will discuss how the elements of its voluntary program have enthusiastically engaged employees and delivered an effective return-on-investment (ROI). The presenters will describe how the highly motivating incentives and certifications of their competency-based program has engaged more than 2000 sales and management professionals by linking achievements to specific career paths. The blended learning includes ILT, OJT, observed assessment and online learning. Many online learning programs are immersive and provide simulated practice situations. In addition, there is an on-the-job practicum for senior level positions ensuring that learners can demonstrate the skills they have learned. Certification and progress of learners is monitored through the human resources information system, Workday, enabling MetroPCS to standardize award levels and manage the overall STEP program. The program has been highly successful in training, promotion, recognition, and bottom-line results.
Rod Schlottman – Rod is Manager, Organizational Learning responsible for instructional design of content for programs in leadership, career development, compliance, sales and operations. He has been a human resources leader for more than 24 years with the last 10 years devoted to the organizational development and learning space. He began his HR career as a generalist with the Shell Oil Company and later with Verizon Wireless responsible for HR field operations. Before joining MetroPCS, Rod headed the global organizational development department for Hu-Friedy Manufacturing Company in Chicago, the World-leader in dental instrument manufacturing. Rod received his master’s degree in Human Organization Science from Villanova University and a bachelor’s degree in Political Science and History from the University of Wisconsin.
Kristin Thomas – Kristin is a Training Specialist on the Organizational Learning team whose roles include e-learning production and design, as well as project and vendor management. She has been with MetroPCS for two years and worked with Merchandising and Customer Operations before joining the Organizational Learning team. Kristin received her master’s degree in Counseling Psychology from St. Edward’s University.
5:30 - 6:30 - Registration/networking/snacks
6:30 - 7:30 - Presentation
7:30 - 8:00 - Optional Networking
14070 Proton Rd. - Suite 100Dallas, TX 75244
Phone: 972-233-9107 ex. 224
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