Chapter Meeting: May 15 - How to Design Award-Winning Product Training with Single Source Publishing.

MAY 15 – Monthly Chapter Meeting – How to Design Award-Winning Product Training with Single Source Publishing.

Overview:  Lisa Holmes and her team will discuss best practices for using single source publishing to create award-winning documentation, training and support solutions for Thomson Reuters Checkpoint software users. They will describe how Thomson Reuters applied Dr. Conrad Gottfredson’s and Bob Mosier’s Five Moments of Need model. The team will show the integrated components of the software and demonstrate their comprehensive approach to meeting learner needs. Their approach leverages different technologies while ensuring that the training and support converge transparently for the ideal user experience.  

Preliminary Outline:

• Introduction: business challenges and opportunities
• Conducting a best-in-class analysis
• Selecting tools that minimize development time and can be leveraged across multiple training deliverables
• Demonstration of the integrated system
• Results

Presenters:

Lisa Holmes, Director of Product Training and Support

Mark Segner, Manager of Product Training Administration and Support

John Shearer, Senior Project Manager

Scott Henley, Senior Software Engineer

About Thomson Reuters:

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. They combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, healthcare and science and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and

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Preceding the meeting will be our regular JobNet group and Orientation for new/prospective members from 4:30 – 5:30 in rooms near the meeting room. Watch for more details as they become available.