Trainer - Intouch Credit Union

18 Feb 2022 1:17 PM | Lewis Martinez (Administrator)

Company: Intouch Credit Union


InTouch Credit Union - Texas, Nevada, Michigan | Home (

Position Description:

All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen in accordance with state and federal law.

A Little About Us

InTouch Credit Union (ITCU) currently serves more than 91,000 members across the United States and 20 other countries, through 12 physical locations and a convenient mobile/online service model. We are always looking for innovative ways to deliver outstanding member assistance, whether that’s through concierge-banking in our locations, through video services by way of our new interactive teller machines or in the leadership roles behind the scenes.

Alright, Enough about Us... Who are We Looking For?

Full-time Contract Trainer who can provide courteous, friendly and professional assistance to our team.

Our ideal candidate will make anywhere between $31.05 - $32.78 hourly for this role.

Schedule will follow a Monday - Friday work week.

What about the Duties & Responsibilities?

The Contract Trainer will be responsible for the development and facilitation of classroom, web-based and one-on-one training for new and current employees in accordance with adult learning principles and standard operating procedures and regulatory guidelines.

Establish clear, defined, realistic, and measurable goals to be accomplished by the end of the training session. The objectives of the training session should satisfy the purpose of the assignment or program, and the reason for participation and/or attendance.

Combine and apply various instructional design techniques, adult learning methods and strategies to design and develop training materials.

Support leadership with the assessment of needs, planning, instructional design, and appropriate training media (e.g., workbooks, computer software), as well as a repository of training process data.

Deliver/facilitate training using provided curriculum. Acclimate new hires to the business and conduct new hire orientation sessions.

Facilitate continuing education classes to existing employees for new products, services, sales skills and techniques, customer service skills, technical enhancements, and market launches.

Provide performance feedback to class participants

Participate in projects/assignments, which could include working on curriculum updates and revisions.

Perform administrative and reporting functions to support on-going function of Training department.

Interested? Excellent!

We want to hear from you!

The Credit Union is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions or privileges of employment based on actual or perceived race, religion, color, creed, sex or gender (including pregnancy, childbirth and related medical conditions), age, genetic information, national origin, ancestry, citizenship status, physical or mental disability, military service and veteran status, sexual orientation, gender identity or gender expression (including transgender status), marital status, or in any other protected classification or status as defined under applicable federal, state or local laws and ordinances.


High school degree or equivalent.

Bachelor’s degree preferred; some college courses, instructional design, learning technology tool(s), or equivalent work experience.


Training delivery/facilitation and coaching.

Knowledge of adult education theory; instructional design experience.

Understanding of learning models, learning technology experience, presentation technology knowledge, assessment development a plus.

Required Knowledge:

Ability to deliver training programs focused on sales and service philosophy

Proficient with Microsoft Office products

Compliance with Federal Bank Secrecy and Money Laundering rules required

Other Skills:

Group presentation and facilitation skills.

Excellent verbal, written communication, and interpersonal skills.

Excellent organizational and time management skills with ability to prioritize responsibilities to support competing priorities and deadlines.

Detail oriented.

Ability to build rapport with others and create a team environment.

Apply here: 


14070 Proton Rd. - Suite 100
Dallas, TX 75244


Phone: 972-233-9107 ex. 224

Fax: 972-490-4219

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